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On July 9th I called in and spoke with a rep to inform them of my card being stolen and for them to process the refund to a different card. The Rep informed me they would have to complete an investigation in order to process the refund and that I would have to call back after 30 days. He stated he helped and could not transfer me to a Supervisor then hung up. I called back several times, submitted a complaint to BBB and called Melaine from the BBB regarding the issue but never received a call back.
She also stated I should contact my bank then hung up on me. I would like this issue to be resolved and for me to receive my refund on the correct card. I can provide account information and police documents supporting my card being stolen as well as me NEVER receiving a refund.
I am disappointed in the overall Customer Service of Cheap Caribbean as I have used them in the past with no issue, Moving forward I would like this issue to be resolved asap. My trip was canceled by Cheap Caribbean I was told in Sept. I can not get them to issue the refund and can not get a call back regarding this!!!!!!! I am on the verge of contacting an attorney…. Wow, what attorney are you using. I have a complaint as well.
They are forcing people to use them and not giving full refund back!!! I want to talk to someone about a refund, My wife and I had booked a trip for March 22, but we were not able to make the trip because of the Virus issue. I was to move are trip up another time, which we did. At this time we not planning to travel out of the states again put yourself in our shoes, I think you feel the same way.
Thank you for your time to look into this issue.. Please reply back. Have a great day and may God Bless. Booking ID They were taken to a room with double beds rather than a king bed per original booking that was also 5 buildings away from the rest of the group. However, with these errors right off the bat when we got there, at no apparent fault of the resort, we were embarrassed because we spoke so highly of this resort. Hurricane Maria came this month September and destroyed the island.
Seeing as the resort was shut down I tried to cancel. At first I was told I would receive the money back on my card and then was told I may only receive a credit to purchase again with cheap carribean.
I am extremely disappointed that they are not giving the money back to my card seeing the cirXXXXstances of this natural disaster. I am looking for a way to contact corporate and speak with them because this is completly unfair and not rite to lock people in at a time like this.
We were not picked up at our hotel in Cancun by Amstar which was the transportation we had booked with Cheap Carribean. I was told by the Amstar rep. At the airport, we were offered pecks by an Amstar rep. He told me it would be the only way I would be refunded my money. I have called Cheap Carribean four times. I have been disconnected, told they are working on it, etc…We returned 11 days ago and I still do not have my credit.
I have been told they would return my call. No one has returned my call. Today I called the Corporate Offices to complain and left a voice mail. I just want credited what I paid for twice, once to Cheapcarribean and twice to the cab driver. I book a vacation for me and five other family. The place that was book for us is 5 hours from the airport.
I call back to see if they could change the hotel. I was told no. I was also charge 99 dollars for everyone that was going. What can I do. Can I cancel the hotel and get a refund back plus the dollars I paid for taxes. Upon arriving in Cabo a day late, due to delays Hotel was not notified by CheapCarribean Of delay, reservation was cancelled! After arguing with front desk and showing them our receipt , they checked us in less one day , Asked for credit card for incidentals, And once checked into our room Received email from credit card company, We were charged for trip again,.
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