If I am located nearby, can I return my product in person? Is damage from an act of nature, such as a thunderstorm, covered under the warranty? How do I check the status of my rebate? Once my unit is replaced, does my warranty start all over? What is your refund policy for support fees? The first element covers your Linksys Product against defects in materials and workmanship for one year 90 days for refurbished products , while the second element provides one year Complimentary Assisted Technical Support for basic support to get your hardware up and running.
Complimentary Assisted Technical Support includes technical support by phone and live chat through your computer.
For more information click here. You may return your Linksys Products to the place where it was purchased. Every store has a return time period. If you return your product within the time period designated by the retail store, online store, or other reseller typically 30 days , you may receive store credit or reimbursement, depending on that reseller's policy on returns and exchanges.
We are not responsible for in-store returns or exchanges. Back To Top My product isn't working and the deadline for the reseller return policy has passed. If you are experiencing problems with your Linksys Products and the seller return policy has passed but within the warranty period, please contact Customer Service or check the RMA Frequently Asked Questions. If you need detailed information about your networking devices, visit Linksys support for step-by-step assistance and troubleshooting.
There you will find frequently asked questions, free software for download, and a knowledge base to assist you and answer your questions. Click here to see Technical Support hours of operation and contact information. One of our professional technicians will work with you to resolve the issue and help get your product up and running. The technician will determine whether the issue is product-related, whether your product contains a defect, or whether your product is under warranty.
This number will let you return your merchandise for a working product. Completely fill out your RMA form and follow the instructions carefully when returning your product. Clearly mark your RMA number on the outside of the product package and include a copy of proof of purchase receipt, invoice, or packing slip when shipping. Click here to learn more. Back To Top Do I need to send the box, manuals, disks and power adapter when returning a product? Please send only the defective unit and the power adapter.
If your product includes a coupler or dongle, include these in your shipment. If your product is a kit and only one of the units is defective, put the model number of the particular unit you are shipping on the RMA form. The model number of the entire kit is not in the RMA drop down menu.
Refurbished products sold in the United States have a day Limited Warranty. Back To Top Who is responsible for shipping? Customers are responsible for shipping the defective unit to Linksys, including: brokerage, taxes, customs, and duties incurred. If you want to expedite shipping, you will be responsible for the expedited shipping charge and will be asked to provide a credit card for the expedited shipping charge. Back To Top What is the turnaround time to get a replacement product?
We will ship a replacement product to the address that you will provide one to three business days after receiving your defective product.
Back To Top Can you determine if my unit is under warranty from the product serial number or my registration of the product? Yes, in most cases our technical support team can verify your warranty by using the serial number. If the serial number cannot be verified, a Proof of Purchase will be required to determine the warranty. If the coupler also called the "Dongle" or "the 5-inch cord" on your Laptop Card is already broken, and the product warranty has expired, you will need to purchase a replacement.
Back To Top How do I upgrade my product to a better one? Linksys will replace defective products under warranty with the same unit only. Back To Top What is the procedure to get a refund? Linksys does not provide refunds or substitutions for products under warranty. There are no exceptions. We are not able to accommodate walk-ins. All returned merchandise must be shipped to us at the proper address. Back To Top Is damage from an act of nature, such as a thunderstorm, covered under the warranty?
The warranty does not cover acts of nature or natural disasters. We recommend you to plug your product into a surge protector before use. Back To Top How do I check the status of my rebate? Most rebates are fulfilled eight weeks after you submit your rebate coupon. If your rebate has not been redeemed eight weeks after submittal, please refer to the Rebates section in the Contact Us page for more information about your rebate status. Back To Top Once my unit is replaced, does my warranty start all over?
No, your warranty continues from the original date of purchase. Back To Top What is your refund policy for support fees? All support related fees are non-refundable and non-cancellable. Back To Top. Was this support article useful? YES NO. Thank you for your feedback. Feedback Please tell us how we can make this article useful.
For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. If you are located in the United States, Section 17 applies to you: If you are located outside of the United States, or if Section 17 does not apply to you or is otherwise unenforceable as adjudicated by a court of competent jurisdiction, then Section 18 applies to you: All rights reserved.
Dated June Additional Support Questions? Currently, it can support a maximum of 6 units of Smart WiFi, which sufficiently covers most Singapore households. If there is a need for an even wider coverage, a combination of Smart WiFi with additional ethernet cables and switches can be utilized to expand the coverage. Yes, however StarHub does not sell the Nokia Beacon 3. For customers who purchase the Beacon 3 from a third-party vendor, StarHub will not cover the warranty and technical support for Beacon 3.
However, you will need to reposition all the Smart WiFi units at the desired locations before powering up all your Smart WiFi units. Send email to wifi. You can contact our Hub Consultants at to request for a replacement unit if your Smart WiFi is within the warranty period. The exchange of device within the limited warranty will be given with the following defects stated below:. Our Hub Consultants will verify the authenticity of the device and will only be able to perform a 1-to-1 replacement at the registered address of the StarHub broadband subscriber.
Please note that the warranty will lapse if you cease to be a subscriber to StarHub Broadband service for any reason, or if the device is disconnected from StarHub Broadband service at the time of claim. For customers who are currently using D-Link routers purchased or obtained free as part of Broadband subscription from StarHub. If you are using the routers that come along with the Broadband subscription plan before July , it is likely the device warranty has already lapsed.
Please check if you have the following D-Link routers:. If you purchased your D-Link router from other retailers, please check the warranty detail of your purchase.
We recommend replacing the out-of-warranty D-Link router with a new router to ensure optimal internet usage experience. StarHub Smart WiFi is a mesh solution that will give you the best WiFi coverage at home with no dead spots and faster surfing speeds. Installation is as easy as plug-and-play. You can also call or go to StarHub Shops to sign up. Step 3: Launch Nokia WiFi app. The app will guide you step by step to set it up. Smart WiFi Pro. What is Smart WiFi Pro? Please refer to the following table for more details.
You can refer to the following table as a most common reference based on housing type and size. Step 5: Launch the Linksys App. The app will guide you to set it up. Please go through the following steps to troubleshoot: Step 1: Check that the connections are set up as per the diagram below:. Step 2: Check if the power cord is plugged in properly and turned on.
If the LED is red or red and blinking, press and hold the reset button until the light on top of the unit turns red, fades and flashes bright red again to reset the node to its factory defaults. It may take several minutes for the LED to turn solid blue without blinking. I am still encountering problems after following the above steps, where can I seek further assistance?
Do you provide free installation service? Please follow the following steps below to add additional Smart WiFi Pro units: Step 1: Position the additional unit of Smart WiFi Pro at a desired location in your home and connect it to the power outlet.
Step 2: Launch Linksys App. From the in app Dashboard, click on the three stripes icon at the. The Linksys App will guide you through the installation of the.
Step 5: Select "To extend my WiFi with a new child node". What is the maximum number of Smart WiFi Pro units that can be supported? Do I need to re-configure i. The rights and obligations under this Agreement are not assignable by you, and any attempted assignment shall be void and without effect. This Agreement shall bind and inure to the benefit of the parties and their successors and permitted assigns. You have the right to opt-out of this mandatory arbitration provision.
If you opt-out, you will retain your right to file a lawsuit. If you do not opt-out, you will have agreed to the mandatory arbitration set forth below. In order to opt out of mandatory arbitration, you must i mail written notification to Belkin International, Inc. In either case, such written notification must include your name, address, and a clear statement that you do not wish to resolve disputes with Belkin through arbitration.
Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Dispute in arbitration or, if the dispute qualifies, in small claims court. If you are located outside of the United States, or if Section 17 does not apply to you or is otherwise unenforceable as adjudicated by a court of competent jurisdiction, then Section 18 applies to you:.
The courts in some countries or jurisdictions will not apply California law to some types of disputes. The courts in some countries or jurisdictions will not allow for dispute resolution by arbitration or waiver of classwide claims by you.
If you are a resident of one of those countries or jurisdictions, any action arising out of or relating to this Agreement may be brought exclusively in the appropriate state or federal court in Los Angeles, California, and Belkin and you irrevocably consent to the jurisdiction of such courts and venue in Los Angeles, California. However, if you are a consumer and you live in a country where Belkin markets or distributes the Software, local law may require that certain consumer protection laws of your country of residence apply to some sections of this Agreement.
In addition, Belkin may seek injunctive relief in any court having jurisdiction to protect its intellectual property rights. If you are a natural person who resides in a country in the European Union, the laws of the member state in which you are a resident shall apply to this Agreement and any disputes potentially arising in connection thereto. The courts of the member state in which you reside shall have non-exclusive jurisdiction over any such dispute.
Residents of countries in the European Union may also bring any such dispute before a local consumer dispute resolution body, if any such body is constituted under the laws of the country in which you reside.
Otherwise if you are located in Europe and are not a natural person, the laws of the United Kingdom shall apply to all matters arising from or relating to this Agreement without reference to its choice of law provisions and all disputes related thereto are dealt exclusively by the competent courts of the United Kingdom. Both Belkin and you acknowledge that i this Agreement is concluded between Belkin and you only, and not with Apple, Inc. This Agreement does not provide for usage rules for the App that conflicts with the App Store Terms of Service as of the date you entered into this Agreement, and you acknowledge that you have had the opportunity to review the App Store Terms of Service.
Scope of License : The license granted to you for the App is limited to a non-transferable license to use the App on any Apple-branded products that you own or control and as permitted by the Usage Rules set forth in the App Store Terms of Service, except that such App may be accessed, acquired and used by other accounts associated with you via family sharing or volume purchasing.
Maintenance and Support. Belkin is solely responsible for providing any maintenance and support services with respect to the App as required under applicable law. Both Belkin and you acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App. Warranty : Belkin is solely responsible for the warranty in this Agreement, whether express or implied by law, to the extent not effectively disclaimed.
In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you. Product Claims. Intellectual Property Rights. Third Party Terms of Agreement. You must comply with any applicable third-party terms of agreement when using the App, such as your wireless data service agreement.
Third Party Beneficiary. Belkin and you acknowledge and agree that Apple and its subsidiaries are third party beneficiaries of this Agreement and that, upon your acceptance of the terms and conditions of this Agreement, Apple will have the right and will be deemed to have accepted the right to enforce this Agreement against you as a third party beneficiary. If you have a question about your Product or Software or experience a problem with it, please go to the following websites for information on how to contact Belkin in your area:.
Belkin, Linksys, Wemo and many product names and logos are trademarks of the Belkin group of companies. Third-party trademarks mentioned are the property of their respective owners. Tip: For priority service, provide us with a few details before you call by clicking the "Get Started" link below. Post your question to Twitter anytime. Support Linksys Warranties. Linksys Warranties.
Share the Article:. Linksys provides you with warranties for your Home and Business products. For more information, download the document under your product category. For most Linksys retail products:. Linksys Warranty and Support Information English and other languages.
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